Wealth Management

Answers to the most frequently asked questions.

You will find the answers to the most frequently asked questions in connection with UBS Digital Banking in the following FAQ or in the user instructions. Our advisors would also be happy to help you.

Please contact your client advisor. He will provide you all relevant documents.

In order for you to be able to use UBS e-banking, you need a UBS banking relationship and a UBS Online Services agreement:

For optimum operability and security, UBS e-banking is designed for use with the following operating system and Internet browser versions:

Desktops/laptops

Operating system

  • Windows Vista

Internet browser

  • Internet Explorer version 9 or higher
  • Chrome version 35 or higher
  • Firefox version 31 or higher

PDF viewer

  • Adobe Reader version 10 or higher

Operating system

  • Windows 7
  • Windows 8

Internet browser

  • Internet Explorer version 10 or higher
  • Chrome version 35 or higher
  • Firefox version 31 or higher

PDF viewer

  • Adobe Reader version 10 or higher

Operating system

  • Mac OS X version 10.8 or higher

Internet browser

  • Safari version 6.1 or higher
  • Chrome version 35 or higher
  • Firefox version 31 or higher

PDF viewer

  • Adobe Reader version 10 or higher

Tablets

Operating system

  • iOS version 7 or higher

Internet browser

  • Safari version 7 or higher
  • Chrome version 35 or higher
  • Firefox version 31 or higher

PDF viewer

  • Adobe Reader version 10 or higher

Operating system

  • Android version 4.4 KitKat or higher

Internet browser

  • Chrome version 35 or higher
  • Firefox version 31 or higher

PDF viewer

  • Adobe Reader version 10 or higher

Operating system

  • Windows 8

Internet browser

  • Internet Explorer version 10 or higher
  • Chrome version 35 or higher
  • Firefox version 31 or higher

PDF viewer

  • Adobe Reader version 1.3 or higher

Please also ensure you always upgrade your operating system and Internet browser to the latest versions and carry out all security updates.

To use UBS Mobile Banking, you need access to UBS e-banking.

App

The UBS Mobile Banking app is available for smartphones with iOS or Android.

Technical requirements:

  • iPhone with iOS version 5 or higher
  • Smartphone with Android OS version 2.3 or higher

Web app

UBS Mobile Banking can also be used as a web app via Internet browser.

Technical requirements:

  • Smartphone with Windows Phone version 8 or higher
  • BlackBerry Bold 9900
  • New generation BlackBerrys with BlackBerry OS version 10 or higher
  • iPhone with iOS version 6 or higher
  • Smartphone with Android OS version 4 or higher

If access to the web app is not supported by your preinstalled browser, you should switch to Google Chrome, Safari or Internet Explorer Mobile, version 10 or higher (does not apply to BlackBerrys).

The menus and the functional scope of the web app correspond to that of the app for iOS and Android. However, equipment such as the camera or the NFC antenna cannot be controlled with the Internet browser. It is not therefore possible to read payment slips or log in via NFC (wireless exchange of the access data).

The web app is accessed via:

The login procedure is described in the following instructions:

You can set up notifications in UBS Quotes on the start page in the left-hand menu under "News > Notification".

Enter your e-mail address and/or your mobile phone number on the "General" tab, depending on whether you want to receive notifications by e-mail or SMS.

On the "Virtual portfolios" tab, you can choose to be informed when you reach the limits you have defined in your virtual portfolios. You can also request notifications just before bonds or derivatives mature. For each notification, you can decide whether you want to receive information by e-mail or SMS, or both. If you want to be informed when a new issue is given the status “Open for subscription”, you can adjust the relevant setting on the “New issues” tab.

You can set up the SMS inquiry function in UBS Quotes on the start page in the left-hand menu under "News > Notification”. SMS price inquiries can be activated via the "SMS" tab.

If you want to change the mobile phone numbers or e-mail addresses used for UBS Mobile Banking, you can do so as follows: in UBS e-banking under "Settings > Mobile Services > Phone/E-Mail" or in UBS Quotes under “News > Notification”.

Report the loss of your Access Card without delay to the support, which will immediately block access to your bank information with the lost Access Card, and provide you with a replacement card.

If you lose your card reader or Access Key, please also contact the support to order a replacement (for a charge).

Please contact the support, which will order a replacement card or device for you free of charge. Alternatively, if the battery is empty, you can simply change the battery.

UBS relies on a unique system that requires personal identification details: agreement number, personal identification number (PIN) and Access Card.

The challenge-response authorization method is used for logging into UBS Online Services – UBS e-banking and UBS Mobile Banking. A new access code is generated for each login and is only valid for a short period of time. Your access data are protected on your Access Card and cannot be seen by third parties.

Thanks to this secure identification system, you enjoy special protection as a client of UBS Online Services.

When entering a payment to a new beneficiary, an additional check is carried out to prevent payments from being manipulated by criminals. At the moment, this can only be done in UBS e-banking.

Your UBS Online Services agreement or Access Card has probably been blocked. Please contact the support.

Heartbleed is a software bug which has arisen in certain versions of the Open SSL encryption technology commonly used worldwide (cf. Wikipedia). However, UBS Online Banking Services have never used the versions of OpenSSL affected by Heartbleed. This means that the security of UBS e-banking, UBS Mobile Banking and UBS Connect have not been compromised by the bug in question at any time. Therefore there is no need for our customers to take any action.

Confirming beneficiaries is an additional security solution for online payment transactions that prevents payments from being manipulated by criminals. A one-time additional check is required when making a payment to a new beneficiary. This can only be done in UBS e-banking.

Confirming beneficiaries is an additional security solution for online payment transactions that prevents payments from being manipulated by criminals. Fraudulent actions usually target the actual bank client or the personal computer, whose security UBS cannot influence.

Consequently, it is important to always keep the following security information handy:

As a general rule, if you consider a situation to be unusual, refuse to disclose your personal security details or to use the Access Card and card reader. In such a case, contact the support as soon as possible. Phone. 069-2179-2211.

UBS supplies a certificate upon connection. The browser uses the certificate to determine that you are actually connected to UBS's security server. You can verify the authenticity of this certificate yourself by comparing the fingerprint.

When you move the cursor over an entry in the main navigation menu (1) or tap on it if using a tablet, the most commonly used functions in the selected area are displayed under “Direct access” (2).

A clear summary of all your messages, listed according to priority, can be found in the top part of the start page.

The red number shows how many messages there are in total – including account statements, credit and debit advices, stock exchange transaction statements or messages about open e-bills and non-executed payments for example. Clicking on the number takes you to an overview of all the messages. The individual content of each message is accessible from the overview. When you exit the start page, you still have access to the number representing your current messages in the top right-hand corner of the screen.

If the subject of the message has been taken care of, for instance by downloading a credit advice or approving an e-bill, the corresponding message disappears automatically. You can click away certain messages yourself once you have read them.

The filters can now be found under the navigation entries in the left-hand navigation menu (1). If only the navigation icons are visible on the left-hand edge of the screen, you can display the complete left-hand navigation menu (including the filters) via (2).

Select “Payments > Payment > Enter payments” as usual and enter the account number in the payment assistant. Select the beneficiary – if you have already made a payment to the same beneficiary – or click on “New payment”. Enter the missing information on the payment entry screen and select the “Salary payment” (1) option for “Booking”. You must then approve the payment. The “Salary payments” function is available for all payment types except “orange payment slip” and “account transfer”.

Use the button "Research" in the detailed view of booking in question to send a message to our research unit. For payments that have not yet been made or booked, please contact the support.

The cost of a stock exchange order varies depending on volume, trading place and type of security. The minimum brokerage fee for a stock exchange order varies depending on volume, trading place and type of security.

All issue and redemption applications for UBS investment funds on the primary market submitted on the previous day by 4 p.m. are processed on the following bank business day (value date 3 days) at a newly calculated rate (forward pricing) in the fund's currency of account. This involves taking the market closing price of the stocks concerned and using it to calculate the new value of the investment fund. This newly calculated price is called the NAV, or net asset value, and is used for processing all issues and redemptions.

Exceptions Cut-off times:

  • UBS Index-Fund 100 Switzerland: 1.30 pm
  • UBS (Lux) Structured Sicav - Multi Manager Guaranteed 2013 (EUR): 12 p.m.
  • UBS (CH) Vitainvest: 2 p.m.
  • UBS (Lux) Structured Sicav - Rogers Int. Commodity Index® and UBS (Lux) Structured Sicav - Optimisation CHF A/B, EUR A/B: 3 p.m.

Exceptions Value date:

  • UBS (Lux) Money Market Sicav EUR and USD: 2 days
  • UBS (Lux Money Market Invest EUR A/B: 2 days
  • UBS (CH) Investment Fund - Sovereign Money Market EUR/USD K-1: 2 days
  • UBS (Lux) Equity Fund - Malaysia: 7 days

The information displayed is not refreshed automatically. However, the prices are updated each time you click on a link. To update the information that is currently displayed, click on the corresponding navigation entry again.

Information on UBS Digital Banking

Learn more about UBS Digital Banking and the functions of UBS e-banking and the UBS Mobile Banking app.

Users Guides

In our easy-to-follow instructions in PDF format, we explain the use of UBS e-banking and the UBS Mobile Banking App step by step.